Trust & Policy

Pre-Order Terms

Effective: 16 August 2026 · These terms apply to every pre-order placed with Nexus TCG LLC. They live permanently at this URL and any revision will be dated.

1. Your order is a commitment.

   A pre-order is a binding commitment, not an option. Allocation is passed through at the same rate we receive from our distributors: if we are allocated 20% of our order, you receive 20% of yours. If we are allocated 100%, you take 100% of your order.

2. Orders, queue and deposits.

   Orders are queued by timestamp. Deposits are collected only where our distributors require them — whether a deposit applies, and how much, is stated on each product page. Where deposits apply, deposit-paid orders take queue priority. First-time buyers may be subject to order quantity limits or deposit requirements at our discretion.

3. Allocation status.

   Every pre-order product displays its allocation status: Pending or Confirmed. Stock is never guaranteed while Pending. You will be personally informed of your allocation outcome as soon as our distributors confirm.

4. Short allocation.

   If allocation comes in short, unfilled units are refunded in full within 7 business days of allocation confirmation.

5. Pricing.

   Listed prices are indicative until allocation is confirmed; the final price is fixed on your confirmation invoice. If the final price is higher than the price at the time you ordered, you may cancel within 72 hours (business days) of the invoice for a full refund of your deposit, paid within 7 working days.

6. Payment.

   The full balance is due within 48 hours (business days) of your allocation-confirmation invoice, or before shipping, whichever comes first. If payment is not received, your allocation is released to the next order in queue and any deposit is forfeited.

7. Shipping.

   Orders ship within 72 hours (business days) of the product arriving at our warehouse. Publisher release dates can change; your order remains valid through any date change.

8. Condition.

   Every product is guaranteed factory-sealed and unopened. Minor outer-packaging wear — light dents, scuffs or scratches from manufacturer logistics and transit — can occur on sealed product and is not considered a defect.

9. Payment verification.

   Bank transfers must come from an account matching the name on your order. Mismatched transfers are held for verification.

10. Honoring your allocation.

    Buyers who do not honor their confirmed allocation or ordered quantity may lose pre-order privileges, and partnership terms will be reconsidered on the next trade.